By Sonya Ziegler Meline, Vice President, Technology Source
As organizations around the world face new technical challenges from either being forced to allow staff to work from home, or opting for that by choice, we at Technology Source took some time to focus on the most innovative and winning tech-solutions to solve some of the most pesky challenges.
While we have been helping clients find the best work-from-home solutions for over 20 years, the current work environment challenges, faced by our customers, have become a new battleground in the fight against the coronavirus.
Official memos are being fired off from Facebook to Amazon, from local governments to smaller firms looking to get ahead of this predicament. They outline policies on deep cleaning of office spaces and self-quarantining. Face-to-face job interviews have been all but banned in favor of interviews conducted by teleconference or video. Cancellations of conferences and events are taking place around the world. The team at Technology Source is still reeling from the cancellation of HIMSS, where we were exhibiting and expecting to interact with a good portion of the expected 43,000 attendees and watch the live address from President Donald Trump.
While the measures organizations take in response to the virus vary, one thing is certain, in the coming weeks and months telecommuting will become more ingrained into the American workforce.
To face these demands, Technology Source has engaged some of our top technology solution providers and developed a “top ten list” of solutions our customers can engage our support on as they head out to the frontlines of this new battleground.
TOP TEN WORK FROM HOME PAINPOINTS WITH SOLUTIONS
1) Pain Point One: Need for Better Collaboration.
Solution: Outstanding Video Meetings and Sharing Platforms – All Free, yup… Free
With the coronavirus’ pushing workers to their homes, it’s not only Google and Microsoft who will grant access to their more robust teleconferencing and collaboration tools. Other, more boutique, firms are offering completely free video conferencing access for a limited time and at Technology Source, our senior technology advisors and partners are here to help you select the best provider to quickly meet your goals. The solutions we offer feature HD video and audio, unlimited meetings, and dial-in with toll-free numbers. One of the providers we would love to share with you even provides time-limit free meeting options. As they say “Meet all day. Meet all night. We don’t judge.”
While most of our video meeting platforms offer application-based solutions, several also offer users the option to simply use their browser to attend meetings. This is an option we would want to discuss with you during your discovery so that we can ensure your collaboration solution meets your organization’s needs.
2) Pain Point Two: Too Many Cloud Solutions to Choose From
Solution: Put a Technology Expert in Your Corner.
You have a business to run, and let’s face it, you don’t have time to scour reviews, white papers, and study every provider out there. At Technology Source, our team and trusted partners work on your behalf to scout the best service providers at the best prices to fit your needs. This starts with our cloud strategy consulting, where you benefit from the experts we have in every industry from healthcare to manufacturing. We also assign a senior technology advisor to each customer for one-on-one support.
3) Pain Point Three: Compliance Woes Increase As Data Leaves the Office
Solution: Enhanced Work From Home Physical, Technical, Contractual, and Administrative Safeguards
From a technical standpoint, there are dozens of ways to meet the compliance demands placed on organizations in industries such as healthcare and government. We have several vendors who specialize in these types of compliance requirements and shoulder much of the compliance burden for their customers. Additionally, these providers offer other safeguards such as contractual limitations of liability, and the ability to protect their customers under their cybersecurity insurance policies. This, so that should any breach occur, the fines and risk to their customers is reduced or eliminated. Technology Source specializes in helping you make sure the regulatory boxes are all checked off.
4) Pain Point Four: BYOD Leaves Company Data in Employee Hands
Solution: Endpoint Management Solutions and Cloud Alternatives
Technology Source works with a variety of firms who specialize in endpoint management and protection. We understand that users in the office, on the go, or working from home, all need to be up, working, and connected to their workspaces. And users who are using personal devices require special care – especially when it comes to user termination, lost devices, and sensitive data physically leaving the company premises. Another option is to completely virtualize the workspace essentially allowing the user to log in from any device including low cost zero clients or their personal device.
5) Pain Point Five: Homeworkers Need Phones
Solution: Switch to Unified Communications
Terms like “work-from-home” and “telecommuting” are becoming dated. That is in part to the fact that they have become ubiquitous with the term “work” in general. You already know that universal adoption of the internet provides connectivity to most parts of the world and allows workers to be anywhere they can get to internet, so why not utilize this infrastructure to your advantage?
Unified Communications as a Service (UCaaS) transforms the workplace to anyplace and integrates various modes of communication into one platform. Most enterprise organizations have already adopted this technology that stemmed from the early use of VoIP. The older VoIP systems are new and improved with overlays of higher quality technology leading to better sounding phone calls, on demand rich HD video meetings, unified collaboration tools that plug into things like Salesforce, Microsoft, ERP systems, and more. They also allow users to download a simple mobile app with their own smartphones or other devices rather than requiring expensive hardware. We work with dozens of providers all with products that fit diverse needs for our customers.