Leading Real Estate Firm
Empowers Rapid Market Expansion Using Cloud Communication
"Just six months after a real-estate firm was launched it grew from a 15-person company to 40 employees – and continued to grow quickly in response to demand in the dynamic rental marketplace. Opportunities were creating such urgency that leasing agents had to set up shop within a matter of days and work from rented executive suites until the company could move into permanent facilities. In the meantime, the firm was challenged to provide these agents with active phone numbers and a fully functional phone system. In addition, the company’s marketing department needed working phone numbers to publish in promotional brochures and on websites.
Technology Source’s technology advisors were tasked with finding an appropriate phone system with the latest technology and features, high-quality voice and call center functionality and flexible implementation so leasing agents could hit the ground running in each new target market. The firm had a distributed call network and needed local numbers in each market that could be brought back to a central location for call routing. In the beginning, the company was staging 3 to 5-person call centers from rented executive suites in five U.S. markets, but that number quickly jumped to 15 markets – and counting. Before working with Technology Source, the firm explored various premise-based systems from telecom providers, but none of them could meet their unique needs."
"Our technology advisors worked with the firm to design a customized cloud communications solution to meet all the requirements of the company’s mobile workforce and dynamic expansion into new rental markets. Eventually, the firm transitioned from the trial period to a monthly billable mode. The new vendor’s flexible hosted solution gives leasing agents anywhere, anytime connectivity–whether they are working in a rented suite, from home, or from a permanent office.
“Now we know that we can enter a new market quickly and that Technology Source’s providers will secure a host of numbers for us before we even have phones or a physical location,” the IT Director said. “Plus, they handle all the internal switching and hardware installation, so we don’t have to. This kind of flexibility and implementation expertise truly sets this vendor apart.”
The Hosted UC solution implemented includes:
Customized licenses for executive/power/business/ utility users with comprehensive set of features conveniently bundled to boost productivity
State of the art IP phones with video calling capabilities
Advanced call center functionality
Hosted call recording
What more, is that this scalable communications platform will enable this firm to easily integrate their Customer Relation Management (CRM) applications and other custom business processes with their existing communications solution."
"The firm has grown rapidly and successfully because it is agile enough to pounce on new and emerging rental market opportunities. The company’s approach of rapidly entering a market gives it a competitive advantage and a strong foothold until agents can build out the business. Technology Source supports their efforts by immediately providing an all-inclusive business communications model services that help establish a strong presence and show their commitment to the market even when housed in temporary facilities.
Supported a growing remote workforce
Increased agility and flexibility
Improved customer experience
Simplified IT environment