"Just six months after a real-estate firm was launched it grew from a 15-person company to 40 employees – and continued to grow quickly in response to demand in the dynamic rental marketplace. Opportunities were creating such urgency that leasing agents had to set up shop within a matter of days and work from rented executive suites until the company could move into permanent facilities. In the meantime, the firm was challenged to provide these agents with active phone numbers and a fully functional phone system. In addition, the company’s marketing department needed working phone numbers to publish in promotional brochures and on websites.

Technology Source’s technology advisors were tasked with finding an appropriate phone system with the latest technology and features, high-quality voice and call center functionality and flexible implementation so leasing agents could hit the ground running in each new target market. The firm had a distributed call network and needed local numbers in each market that could be brought back to a central location for call routing. In the beginning, the company was staging 3 to 5-person call centers from rented executive suites in five U.S. markets, but that number quickly jumped to 15 markets – and counting. Before working with Technology Source, the firm explored various premise-based systems from telecom providers, but none of them could meet their unique needs."