ANPI hosted its monthly Premier Partner Webinar. David Trammel, ANPI Director of Product Management, reviewed the new ANPI VIP Call Center solution and provided key selling points. The presentation ended with a review of the latest ANPI product promotions and upcoming events.

 

Watch the Recording Here <<

 

The ANPI VIP Call Center is the newest addition to the ANPI VIP Hosted Unified Communications solution. ANPI VIP Call Center routes calls to the most appropriate agent using a combination of call distribution policies, call routing policies and alternate routing policies. The solution is designed around a user, not a device, and supports a variety of user roles.

 

Customer Benefits

  • Improve staffing efficiencies

  • Scalability and flexibility

  • Business continuity

  • Maximize employee productivity

  • Convenient, easy-to-use, web-based management and reporting

 

Key Selling Points

  • Feature Rich

    • Rich set of PBX features, ACD functionality, web-based clients, sophisticated reporting and recording

    • All available via a hosted service

  • Flexible

    • Call are held in our network until an agent is available

    • Only pay for the capacity to handle active calls

  • Low Cost

    • Fixed monthly fee per agent

  • Reliable

    • Runs in our data centers, using carrier-grade equipment and fully redundant, geographically separated servers

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